Junior Systems Administrator

New Braunfels, TX
Full Time
RCTG
Entry Level

Red Cedar TG is seeking a dynamic, proactive, and self-starting Junior Systems Administrator to join our team in New Braunfels, TX.

Missing a certification for this position? Red Cedar TG will work with candidates that are otherwise fully qualified to help them obtain required certifications such as CompTIA Sec+, ITIL, CISSP, and other required certifications."

The salary range for this position is $55,000-$65,000 annually and is dependent on geographical location, qualifications, and experience.

Responsibilities

This role serves as the primary Tier 1 support contact for a user base of more than 200 individuals across multiple GCC High and Moderate tenants. In this capacity, the position is responsible for providing day-to-day technical support across core Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Intune.

The role includes managing the full lifecycle of user support needs, from account provisioning and permission changes to handling access requests and resolving service-related issues. A key aspect of the position is actively monitoring service health dashboards to identify potential disruptions and proactively communicating outages or service degradations to affected users.

In addition to direct troubleshooting, this role is responsible for assigning, tracking, and managing support tickets to ensure issues are resolved in a timely and organized manner. More complex or escalated issues are documented thoroughly and routed to the engineering team with clear, detailed context to support efficient resolution.

This position also plays a collaborative role within the support team by participating in daily stand-ups and weekly coordination meetings. It provides informal guidance to peers by sharing troubleshooting techniques, lessons learned, and best practices to improve overall team effectiveness.

Documentation is a critical component of the role, including recording incidents, solutions, and contributing to knowledge base articles to strengthen self-service capabilities and reduce repeat issues. The role also supports leadership by delivering regular status updates on support operations, highlighting trends, risks, and performance metrics.

Communication responsibilities extend to end users as well, including providing timely updates on service changes, maintenance windows, and collecting user feedback to help drive continuous improvement initiatives. Finally, the role collaborates with cross-functional engineering and security teams to ensure alignment on issues impacting service reliability, user experience, and system security.

Requirements

  • BS/BA in an IT or related discipline
  • Demonstrated experience with Microsoft O365 administration (user management, mailbox configuration, Teams administration)
  • Experience working in a customer-facing support role
  • Ability to work independently with minimal supervision
  • Understanding of Azure Active Directory / Entra ID concepts (users, groups, licenses)
  • Familiarity with Microsoft Intune device management
  • Strong troubleshooting methodology and problem-solving skills
  • Ability to document technical procedures clearly
  • Ability to obtain a US government Secret clearance
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills

Desired

  • PowerShell scripting experience (automation of repetitive tasks) - willing to train the right candidate
  • Prior experience in Government Cloud (GCC, GCC High) or CMMC/NIST 800-171 environments
  • Microsoft 365 certifications (MS-900, MS-102, or equivalent)
  • Experience with ticketing systems (ServiceNow, Jira Service Desk, etc.)
  • Prior team lead, shift lead, or mentoring experience
  • Familiarity with security compliance frameworks (CMMC, FedRAMP, NIST)
  • Existing security clearance (active or within reinvestigation window)

About Red Cedar TG

Headquartered in New Braunfels, TX, Red Cedar TG is focused on delivering enterprise application architecture, project management, and telecommunications solutions to federal, state, local government, and commercial clients. We deliver information technology support, solutions, engineering, architectures, telecom cloud solutions, and engineering and consulting services to Federal Government and commercial clients. We also specialize in fiber optic solutions, Cat-6 network cabling, and all other low voltage cabling solutions.

Red Cedar TG is owned by the Modoc Nation of Miami, Oklahoma, a federally recognized Native American Tribe, and is a registered SBA Small Disadvantaged Business and certified 8(a) company.

At Red Cedar TG, we know employee well-being is important. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We offer a comprehensive compensation and benefits package including:

  • Generous PTO Package
  • 11 Paid Holidays
  • Health Benefits Effective Immediately
  • 401K and Immediate Company Matching
  • Education Assistance
  • Paid Parental Leave

All qualified applicants will receive consideration for employment without regard to disability; veteran status; or any other status protected by law. We are proud to be an affirmative action and equal opportunity employer.

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